Frequently Asked Questions

What is VMFrame?

VMFrame stands for Virtual Machine Frame, meaning the core which your virtual server is running on.

Who your products are oriented for?

All our team is a group of developers and software engineers, we do not limit the consumer group in any way, however we designed our products we ware oriented for other developers, same like ourselves.

How am I billed?

All our products are billed on monthly basis.

How to request free product trial?

To request trial of one of our services, please place a regular order. Leave the invoice unpaid and contact support via ticketing system. We will activate your order and it will work until the invoice due date in 7 days.

Are there any discounts?

Yes, except of specific discounts we make time to time, we offer 1% drop in price on each prepaid month. So if you go 3 month upfront you will get 3% discount.

What form of payments do you accept?

We accept Paypal, Webmoney and all major credit cards Through PayPal. Здесь находится аттестат нашего WM идентификатора  287419152885

How long does it take to create new virtual machine?

In most cases, it takes less than a minute, however if there are some delays in processing your payment it can take longer. If you made an order and did not receive your server details and welcoming email, please inform us.

What do I need to run test VM?

You need to register with us with your real personal details and make a test request. We make manual check of every case in order to avoid illegal use.

How do I cancel my account?

You can cancel your account anytime through the control panel, under the settings tab.

Do you offer refunds?

No, we do not offer refunds. We offer 30 day money back guarantee.

Do you offer backups?

No, we do not offer publicly accessible backups. We do make backups every day and store them for few days after. However, these backups are made for VMFrame internal use and disaster recovery. We can perform custom backup restoration in certain cases for a fee.

Do you have a default firewall enabled?

No — you can open and use any port you require.

Do you provide console access?

No. But you are free to install a VNC server on your VPS and use it.

What kind of Hypervisors do you use for virtualization?

We use wmware ESXi.

What CPUs are used in hypervisor nodes?

We use Intel XEON multicore CPUs starting from 2.4 Ghz per core speeed.

Do you use SSD disks?

Yes. We use SSD disks in all our hypervisors for running core hypervisor OS. VPS disks are stored on regular hard disks in our storage array.

Do you charge for bandwidth?

Yes. There is a bandwidth limit on every plan, if you go over it we will charge you 0.01 Euro per GB. However if we notice traffic increase in your server, or if you're close to limit, we will try to warn you before you reach any extra charges.

Do you offer managed services?

We do offer managed services, but we DO NOT offer managed support. All hosting plans and products come with basic admin level support. However we can offer additional services on separate agreement. If you are interested, please contact sales via support system.

Do you offer phone support?

No, we do not offer support via phone.

Where are your datacenters located?

Our hardware is currently located in Amsterdam, Netherlands in GlobalSwitch datacenter and connected to internet viamultiple uplink providers.

What is your SLA?

VMFrame provides a 99.99% Uptime SLA. Read Support liability section for more information.